Privacy Policy

Last Updated: March 2026

1. Introduction

At Terra Sauna, we value your sanctuary and your privacy. This policy outlines how we collect, use, and protect your data when you visit our website or inquire about our artisanal sauna sales and hire services.

2. Data We Collect & Technical Processing

We collect information that you voluntarily provide to us and data generated by your interaction with our digital sanctuary:

  • Inquiry Data: When you use our contact form, we collect your Name, Email, and Project Details. This data is processed via Google Apps Script and stored securely to facilitate your request.
  • Interaction Data: Our website uses Google Tag Manager (GTM) to understand how you navigate our site. This includes tracking clicks on our primary contact methods, such as Phone (tel:), WhatsApp (wa.me), and Email (mailto:) links.
  • Device Information: We automatically collect standard internet log information, such as your IP address and browser type, to ensure our mobile-responsive experience remains seamless.

3. How We Use Your Information

We use your data strictly to:

  • Process and respond to your specific inquiries for sauna sales, hire, or servicing.
  • Analyse website traffic to improve our artisanal gallery and user experience.
  • Provide customer support and logistical updates regarding your sanctuary installation.

4. Third-Party Service Providers

To provide a premium experience, Terra Sauna utilises select third-party processors. By using our site, you acknowledge that your data may be processed by:

  • Google Workspace: Our contact forms are powered by Google’s infrastructure to ensure the reliable delivery of your messages to our team.
  • Meta Platforms: Interacting with our WhatsApp, Instagram, or Facebook links (including our custom QR codes) will redirect you to those platforms, which operate under their own independent privacy policies.
  • Google Analytics/GTM: We use these tools to monitor site performance and user engagement metrics.

5. Regional Compliance (Guernsey)

As a business operating within the Bailiwick of Guernsey, we process all personal data in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017. We ensure that your data is handled with the same care and artisanal attention we bring to our sauna builds.

6. Your Rights

You have the right to request a copy of the personal data we hold about you or request its deletion at any time. For such requests, or for any questions regarding our privacy practices, please contact us directly at info@terrasauna.gg.